What is Customer Satisfaction Survey?

In today’s competitive business environment the only measure for any organization’s success is the degree of satisfaction shown by its customers.

Customer Satisfaction is about meeting customer expectations on a continuous basis. Customer Satisfaction Surveys are methods used to find out customer expectations and the gap present between the expectations and satisfaction.

Taking action to fill this gap is the way to customer satisfaction.


Gathering information, analyzing data, finding areas where actions are required, presenting report, planning for taking necessary actions etc are done in following steps:


Our role:

We provide support to organizations in complete implementation of Customer Satisfaction process. We bring in an independent approach which is bias free.

Customers are at a higher comfort level. We facilitate complete process of conducting survey, presenting findings, helping management to decide on an action plan, follow up reviews and going back to the customers to find out their views on the actions taken.

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